SEC to Drive Capital Market Transformation with Technology and Human Touch, Says DG
By Patience Ikpeme
The Securities and Exchange Commission (SEC) is positioning Nigeria’s capital market for global competitiveness by aggressively leveraging technology while keeping human engagement at the core of its service delivery, according to the Director General, Dr. Emomotimi Agama.
Dr. Agama made the statement while speaking in Abuja at the 2025 Customer Service Week celebration, themed “Building the Market of the Future, One Interaction at a Time.” He detailed how the SEC is adopting digital innovation to enhance transparency, efficiency, and accessibility across all market operations.
The SEC boss pointed to recent internal changes as evidence of the Commission’s commitment to modernising regulatory practices and simplifying interactions for investors and market operators.
“The digitization of our processes, the launch of new portals, and our enhanced engagement on social media are all steps in the right direction. They are designed to make our market more accessible, transparent, and user-friendly,” Dr. Agama stated.
These advancements, which include new online service portals and enhanced digital stakeholder engagement, are intended to make the Nigerian capital market easier to navigate for all users.
While confirming the necessity of technology, Dr. Agama cautioned that digital tools are merely means to an end, with trust remaining dependent on interpersonal interaction.
“Technology is only an enabler,” he explained, adding: “The heart of excellent service is the human connection—the ability to listen, understand, and provide solutions that make every stakeholder feel valued.”
He described customer-facing staff as the “true heroes” of the capital market, whose daily efforts directly influence investor perception and confidence in the entire financial system.
Dr. Agama made a commitment that the Commission would continue to fund digital infrastructure, offer continuous staff training, and provide tools necessary for frontline officers to deliver superior service to investors.
The overall vision, he said, is to establish a deep, vibrant, and technology-driven capital market powered by efficient service and sustained trust.
He called on all market participants to adopt this service-focused mindset: “Let every day be Customer Service Day at the Nigerian SEC and across our capital market. Let us continue to build this market of the future, not with grand pronouncements alone, but with one successful interaction, one resolved complaint, and one satisfied stakeholder at a time,” he concluded.
