Unity Bank Elevates Digital Banking Experience with Unifi 2.3 Upgrade
By Patience Ikpeme
Unity Bank Plc has announced the launch of an upgraded version of its mobile banking platform, Unifi.
The latest rollout, designated as Unifi version 2.3, represents a significant step in the lender’s journey toward seamless digital transformation.
The new version introduces a sophisticated suite of features specifically tailored to improve usability and convenience. Among the primary technical improvements are advanced security protocols and expanded quick-action functionalities.
The bank has also integrated an improved bill payment system and a refreshed Nigeria Quick Response (NQR) feature, which facilitates faster and more secure QR code transactions for its growing customer base.
This development is rooted in the bank’s sustained investment in digital and security infrastructure. By focusing on these core areas, the institution aims to protect customer data while ensuring that real-time transactions across various channels remain safe and reliable.
Adenike Abimbola, the Divisional Head of Retail, SME, Digital Banking & Fintech Partnerships at Unity Bank, noted that the changes originated from a thorough analysis of user requirements.
She explained that the improvements are built on a continuous interrogation of the platform to be more responsive to customer feedback received during various interactions and engagements.
“Digital banking has become an integral part of everyday life, particularly for retail customers who expect speed, dependability, convenience, and security as standard,” Abimbola said. “With the latest upgrade to Unifi, we are responding directly to these expectations by enhancing functionality, strengthening security, and simplifying key payment and transaction journeys. Our goal is to ensure that customers can carry out their banking activities seamlessly, confidently, and without friction, anytime and anywhere.”
The bank’s leadership maintains that this upgrade is not a final destination but part of a long-term commitment to staying ahead of industry shifts. Abimbola stated that the bank remains dedicated to the improvement of its digital channels to stay in step with evolving customer needs and emerging industry trends.
“As mobile banking increasingly defines how people interact with financial services, Unifi is central to our strategy of delivering intuitive, reliable, and inclusive digital solutions,” she added. “We will continue to invest in technology partnerships and platform enhancements that support financial inclusion, drive adoption, and improve overall customer experience.”
Since its inception, Unifi has served as a primary tool for Unity Bank to expand its retail footprint, specifically targeting the younger, tech-savvy demographic. It has evolved into a central engine for customer acquisition and engagement. The Unifi mobile application remains available for download on both Android and iOS devices, providing comprehensive access to transfers, airtime purchases, and QR-enabled payments.
