FG Launches New Charter to Improve Pension Services
By Patience Ikpeme
The Federal Government has launched the Pension Transitional Arrangement Directorate (PTAD) revised Service Charter, a move it says is part of its commitment to pension reforms and a new dedication to Nigeria’s senior citizens.
The Charter, themed “Renewed Commitment to Service Excellence,” aims to establish clear standards and accountability measures to ensure quicker and more reliable services for pensioners across the country.
A statement from the Ministry of Finance noted that the revised Charter focuses on four key areas: performance metrics, quality commitment, stakeholder feedback, and clarity and accessibility.
During the unveiling ceremony in Abuja, the Minister of State for Finance, Dr. Doris Uzoka-Anite, said the Charter is “more than a document—it is a social contract that places pensioners’ welfare and public trust at the heart of service delivery.”
She also said President Bola Ahmed Tinubu’s recent approval of a bond program of over N800 billion to clear outstanding pension liabilities is a decisive step to ensure retirees are paid promptly and treated with dignity.
The minister commended the management and staff of PTAD for updating the Charter, aligning it with the administration’s “Renewed Hope Agenda.” She also said, “Together, we must build a pension system that guarantees fairness, reliability, and peace of mind for every pensioner.”
PTAD’s Executive Secretary, Mrs. Tolulope Odunaiya, described the Charter as a “covenant” that outlines the directorate’s obligations, service standards, and accountability framework.
Stakeholders present at the event, including representatives from PenCom, SERVICOM, and the Public Complaints Commission, commended PTAD’s efforts and called for the Charter’s robust implementation.
